My coins didn't arrive after paying through Digiseller

Coins from a Digiseller purchase are added to your balance automatically — but only once two things are true:

1. The order has been delivered to you (you have actually received the product — your unique code), and
2. The nickname you entered at checkout matches your account on our site.

When both are true, your balance usually updates within a minute. If your coins still haven't arrived, one of the three causes below is almost always the reason.

First, give it a minute. Reload your balance page once — delivery and crediting can lag by a couple of minutes, especially during busy periods.

1. You paid but didn't claim the product ("Get product")

This is the most common cause, and it comes from the way Digiseller works. After a successful payment, Digiseller is supposed to open the delivery page automatically and send you back to our site, which credits your coins. Sometimes that page doesn't open on its own — so the order is paid for, but never actually delivered, and nothing reaches us.

To claim it manually:

1. Open the email from Digiseller confirming your purchase (your receipt). If you don't see it, check your Spam and Promotions folders.
2. In that email — or on the order page — click Get product.
3. This reveals your unique code and returns you to our site. Your coins are credited automatically.

You can also open your full purchase history at digiseller.me/info, find the order, and click Get product there.

2. You paid with a P2P method (e.g. Alipay, Card to Card) that isn't confirmed yet

Peer-to-peer methods such as Alipay, Card to card not instant. With these, the seller has to confirm that the payment was received before your product (the unique code) is released. Until that confirmation happens, the order stays pending and no coins are credited yet.

What to do:

• Wait for the payment to be confirmed. Depending on the method this can take anywhere from a few minutes to several hours.
• Once it is confirmed, claim the product as described in section 1 — your coins will then be credited.
• Don't pay a second time to speed things up. Your first payment is still being processed.

3. You entered your email instead of your nickname

At checkout, Digiseller asks for your nickname — your username on our site. We credit coins to the account whose nickname matches exactly what you typed. If you entered an email address, a misspelled nickname, or the wrong name, there is no account to match the payment to, so the coins aren't credited anywhere.

What to do:

• Don't buy again. Your payment went through — it just needs to be pointed at the right account.
• Contact us with your unique code and your correct nickname (see Still need help? below) and we'll credit the coins to your account.

Your nickname is the username you log in with — not your email address. Double-check it before your next purchase.

Before you contact us

Have these ready — it lets us sort everything out in a single reply:

• Your unique code (from the Get product page or the Digiseller email)
• The nickname you entered at checkout
• The payment method you used (card, Alipay, etc.)
• A screenshot of your Digiseller receipt, if you have one

Still need help?

We can credit coins to the correct account, but only Digiseller can resolve payment-side problems — a charge with no completed order, a stuck P2P transfer, or a refund — so pick the channel that matches your issue.