How to request a HWID reset

Your JewishTricks subscriptions are linked to one PC at a time through a hardware fingerprint we call the HWID. Moving to a new PC, or rebuilding your current one, means your account is still pointing at the old machine — and the launcher will refuse to authenticate until you re-link.

The mechanism for re-linking is a HWID reset. This article walks through it.

When you need a reset

You need a reset if any of the following is true:

  • You're switching to a different computer.
  • You replaced your motherboard, CPU, or main storage drive.
  • You did a clean Windows reinstall.
  • The launcher shows a "HWID does not match" error.

You don't need a reset if:

  • Your account state on Dashboard → Devices shows Ready (no PC linked yet) — your first launch will link automatically.
  • You only changed peripherals (mouse, keyboard, monitor) or added RAM.

The three states you'll see

Open Dashboard → Devices. The hero card shows one of three states:

State What it means What you do
Ready No PC linked yet. Just launch the software — it links automatically.
Linked Your account is bound to a PC. If it's the right PC, you're done. If you're moving — request a reset.
Reset pending A reset is already in the review queue. Wait. Don't submit a second one.

How to submit the request

  1. Sign in and open Dashboard → Devices.
  2. Confirm the state badge shows Linked.
  3. Click Request HWID reset.
  4. The page reloads with state Reset pending and the request appears in your Reset history below.

That's the whole submission flow. There's no form, no questions — we look at signals on our side to decide whether to approve.

Approval timing

Path Typical wait
Standard review A few hours, usually within the same business day
Lifetime Instant Approval upgrade Instant, on click

Reviews run during normal hours. Requests submitted overnight queue until the next morning.

You'll receive a notification (email and in-app) once a reviewer approves or rejects the request. Until then, the Reset pending badge stays up.

After approval

When the request is approved:

  1. The state on Dashboard → Devices flips back to Ready.
  2. Open the launcher on the new PC.
  3. Sign in. The first authentication on the new machine binds your HWID to that PC.

That's it — you're now linked to the new computer.

If your request is rejected

The most common rejection reasons:

  • Recent reset already approved. The system caps how often a reset can be granted on the standard path. Wait, or upgrade to Instant Approval.
  • Suspected sharing. Multiple HWIDs cycling through the same account in a short window looks like account sharing. Open a ticket if you can explain the pattern (gaming café, rebuild after BSOD loop, etc.).
  • Open ticket / billing issue. Resolve the linked issue first.

The rejection reason appears in your Reset history card under the rejected entry. If you don't see one, or if you think the rejection is wrong, open a support ticket and reference the request date — we keep the full reviewer trail and can revisit.

Skipping the queue: Lifetime Instant Approval

If you move PCs often — multiple gaming machines, frequent rebuilds, dual-boot systems — buy the Lifetime Instant Approval upgrade once and stop waiting on the queue.

  • One-time cost: 60 JTM Shekels from your wallet.
  • Every future reset on this account is approved the moment you click the button.
  • No limit on the number of resets.
  • Never expires.

Buy it from the same Devices page — the Skip the review queue card with the Buy lifetime instant approval (60 JTM) button. If your wallet doesn't have 60 JTM, top up first; the page will tell you if you're short.

Once active, the card flips to Active and every subsequent Request HWID reset click goes through immediately — no admin step, no waiting.

I bought Instant Approval but my request is still Pending

Instant Approval auto-approves resets going forward — at the moment you click Request HWID reset, we check whether your account is VIP and approve the request inline if so. A reset that was already in the queue before you bought the upgrade does not retroactively flip to Approved.

Things that won't work

  • Submitting a second request while one is pending — the button is hidden in Reset pending state for a reason.
  • Asking support to bypass the cooldown — we can't, by design.
  • Sharing your account with someone on a different PC and expecting both to work — only one HWID is bound at a time.

Reset history

The Devices page shows your 5 most recent reset requests with timestamps, status, and (if rejected) the reason. Older history is retained in our records but not displayed. If you need a longer view for an audit or a ticket, ask support and reference the date range.